Contractor Terms

These Contractor Terms establish the requirements and responsibilities for contractors who create an account, use the BuildWise platform, receive project opportunities, communicate with homeowners, submit estimates, upload project information, and receive payments through the platform. By registering as a contractor or using contractor features, you agree to comply with these terms.

Contractors are responsible for providing accurate, complete, and current information when creating and maintaining their BuildWise profile. This may include business information, contact details, areas of experience, services offered, qualifications, licenses, insurance information, project photos, and other information requested by BuildWise. Contractors must promptly update information that becomes inaccurate or outdated.

Contractors are expected to maintain professional standards when communicating with homeowners and BuildWise. All communications, estimates, documents, photographs, and other materials submitted through the platform should be accurate, professional, and relevant to the project. Contractors must not provide misleading information, make false claims, or use the platform for unauthorized marketing or solicitation.

Contractors may receive access to project opportunities based on information provided through their profile, project requirements, location, availability, qualifications, or other relevant factors. Receiving access to a project does not guarantee that a contractor will be selected or awarded the work. Homeowners may review contractor profiles, experience, project photos, ratings, reviews, estimates, and other available information before making a decision.

Contractors are responsible for preparing accurate estimates and proposals. Estimates should clearly describe the proposed work, materials, costs, expected timelines, exclusions, and other important conditions when applicable. Contractors should communicate promptly if project requirements change or if additional work may affect the original estimate. Any changes to an approved scope or price should be communicated to the homeowner and documented appropriately.

Contractors are responsible for completing work in accordance with applicable laws, regulations, building requirements, safety standards, permits, contracts, and professional obligations. BuildWise does not replace the contractor’s responsibility to obtain required licenses, permits, insurance, inspections, or approvals.

Contractors may upload project documents, progress photographs, invoices, and other materials through the platform. Uploaded information should relate to legitimate project activity and must not contain unlawful, fraudulent, offensive, or unauthorized content. Contractors should ensure that they have the necessary rights or permissions to upload photographs, documents, trademarks, or other materials.

Contractors may communicate with homeowners and BuildWise through available platform features. Communication should remain professional and project-related. Contractors must not use homeowner information obtained through BuildWise for unrelated purposes or share private homeowner information with unauthorized parties.

Payment information and payment processing may be handled through BuildWise and third-party payment providers. Contractors are responsible for providing accurate payment and business information required to receive funds. Payment timing may depend on project terms, approvals, payment processing, disputes, refunds, or other applicable conditions.

Contractors are responsible for their own taxes, licenses, insurance, employees, subcontractors, tools, equipment, and business expenses unless otherwise agreed in writing. Nothing in these terms creates an employment, partnership, or joint-venture relationship between BuildWise and a contractor.

Contractors must protect their account credentials and are responsible for activity performed through their account. Accounts must not be shared with unauthorized individuals. BuildWise may restrict, suspend, or terminate contractor access if there is suspected fraud, misuse, security concerns, violation of these terms, inaccurate information, or other legitimate reasons.

BuildWise may update these Contractor Terms as the platform develops or as legal and operational requirements change. Updated terms will be posted through the platform or website. Continued use of contractor features after updated terms become effective constitutes acceptance of the revised terms.

By using the BuildWise contractor portal, you acknowledge these responsibilities and agree to operate professionally, provide accurate information, protect homeowner information, follow applicable requirements, and contribute to a reliable and transparent home improvement experience.

We collect information necessary to provide our home improvement management services effectively. This includes:

• Personal details — name, email address, phone number, and mailing address
• Property information — address, property type, size, age, and related details
• Project data — improvement descriptions, budgets, timelines, and uploaded photos or documents
• Payment information — processed securely through a third-party payment provider
• Communication records — messages exchanged with BuildWise, contractors, or support staff
• Technical data — IP address, browser type, and website usage patterns collected through cookies

The information we collect is used to:

• Create and manage your homeowner account and Home Record
• Schedule and deliver Home Assessments
• Coordinate contractor estimates and project management
• Facilitate secure communication between homeowners, contractors, and BuildWise
• Process payments and maintain accurate billing records
• Improve our website, services, and customer experience
• Send important updates, confirmations, and service-related notifications

BuildWise does not sell your personal information. We may share limited information only in the following circumstances:

• With contractors you have approved, for the purpose of estimates or project work
• With service providers who help us operate our platform (hosting, payments, email/SMS)
• When required by law, such as a legal obligation or valid government request
• With your explicit consent, such as when publishing anonymized project photos

All homeowner, property, document, photo, and project information remains private and accessible only to authorized users unless you choose to make it public.

We take reasonable technical and administrative measures to protect your information, including:

• Secure servers and encrypted data transmission
• Role-based access controls, so users only see information relevant to them
• Regular backups of your data and uploaded files
• Ongoing monitoring for unauthorized access or suspicious activity

While we work hard to protect your data, no online system can guarantee complete security. We encourage you to use strong passwords and keep your login credentials confidential.

As a BuildWise user, you have the right to:

• Access and review the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your account and associated data, subject to legal or contractual obligations
• Opt out of non-essential email or SMS communications at any time
• Ask questions about how your data is used or shared

Our website uses cookies to improve functionality, remember preferences, and analyze site traffic. You can control cookie settings through your browser, though disabling cookies may affect certain website features.

BuildWise services are intended for adult homeowners. We do not knowingly collect personal information from individuals under the age of 18.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or how your information is handled, please contact us through our website’s Contact page or email our support team directly.