Privacy Policy

At BuildWise, we understand that your home is one of your most valuable and personal assets. This Privacy Policy explains how we collect, use, store, and protect the information you share with us when you use our website, request a Home Assessment, start a project, or interact with our homeowner, contractor, or admin portals. By using BuildWise, you agree to the practices described in this policy.

We collect information necessary to provide our home improvement management services effectively. This includes:

• Personal details — name, email address, phone number, and mailing address
• Property information — address, property type, size, age, and related details
• Project data — improvement descriptions, budgets, timelines, and uploaded photos or documents
• Payment information — processed securely through a third-party payment provider
• Communication records — messages exchanged with BuildWise, contractors, or support staff
• Technical data — IP address, browser type, and website usage patterns collected through cookies

The information we collect is used to:

• Create and manage your homeowner account and Home Record
• Schedule and deliver Home Assessments
• Coordinate contractor estimates and project management
• Facilitate secure communication between homeowners, contractors, and BuildWise
• Process payments and maintain accurate billing records
• Improve our website, services, and customer experience
• Send important updates, confirmations, and service-related notifications

BuildWise does not sell your personal information. We may share limited information only in the following circumstances:

• With contractors you have approved, for the purpose of estimates or project work
• With service providers who help us operate our platform (hosting, payments, email/SMS)
• When required by law, such as a legal obligation or valid government request
• With your explicit consent, such as when publishing anonymized project photos

All homeowner, property, document, photo, and project information remains private and accessible only to authorized users unless you choose to make it public.

We take reasonable technical and administrative measures to protect your information, including:

• Secure servers and encrypted data transmission
• Role-based access controls, so users only see information relevant to them
• Regular backups of your data and uploaded files
• Ongoing monitoring for unauthorized access or suspicious activity

While we work hard to protect your data, no online system can guarantee complete security. We encourage you to use strong passwords and keep your login credentials confidential.

As a BuildWise user, you have the right to:

• Access and review the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your account and associated data, subject to legal or contractual obligations
• Opt out of non-essential email or SMS communications at any time
• Ask questions about how your data is used or shared

Our website uses cookies to improve functionality, remember preferences, and analyze site traffic. You can control cookie settings through your browser, though disabling cookies may affect certain website features.

BuildWise services are intended for adult homeowners. We do not knowingly collect personal information from individuals under the age of 18.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or how your information is handled, please contact us through our website’s Contact page or email our support team directly.